Teaching software to read.
Text arrives messy. Arabic and English in one sentence, dates written five ways, a product name spelled differently by every branch. Before a model can be useful, that has to become structure.
- Tokenisation and normalisation tuned for mixed Arabic and Latin script, where most defaults quietly fail
- Entity extraction that pulls names, amounts, dates and references out of free text and into your schema
- Classification and routing, so a message reaches the right desk without a person reading it first
- Sentiment and intent scoring measured against a labelled set you own, not a vendor benchmark
